Case Studies

Overview Phoenix Futures’ National Specialist Family Service (NSFS) provides a residential rehabilitation service for families, a “last-chance” referral by the courts before the children are removed to care. In 2012, NSFS realised that they weren’t getting any new referrals. They requested a review to discover the issue, and potentially to find areas where they could cut costs and reduce the price…

Overview Skills for People is a charity preparing adults with learning disabilities for employment, and supporting them through employment. One of its services is “Quality Checkers”. This provides an Experts by Experience audit on the support services offered to adults with learning disabilities, as a commercial offering. It’s funded by the local authority or by the support organisation. Does the service provide value for…